Return and Refund Policy

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RETURN POLICY

Last updated July 29, 2024

Thank you for your purchase. We greatly hope you are happy with your purchase. 

Handmade items do at times have acceptable differences from what is displayed in product pictures. However, if you are not satisfied with your purchase and product care instructions were not violated, you may return it to us for store credit. If you still wish to receive a refund instead, a 15% restocking fee will apply for all items.

If you are otherwise unsatisfied because of any defect in the product visible from a distance of 2 feet, a full refund or store credit will be issued, and we will take all steps to remedy any concerns. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

RomBee Resins
 

Attn: Returns

193 WOODS DR

Mechanicsburg, PA 17050

United States

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

●  A 15% restocking fee will be charged for all returns not caused by product defect

● The preference of the buyer does not qualify a product for a refund. The product must have a defect that is visible from a distance of 2 feet or greater from the product.

●  Defects or damage caused by the buyer or resulting from not following the care instructions in the product description disqualifies a refund, but store credit may be issued, up to once in one (1) fiscal year.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

7174629022

rombeeresins@gmail.com